Ola S1 AIR Worst Customer Experience
I have registered a complaint regarding the Ola S1 AIR electric scooter. The response from the company has been satisfactory, but there have been instances where the touch functionality of the scooter does not work properly. As a result, we have to reset the vehicle frequently.
Issues with Ola Electric Scooters
One major issue that I have encountered is that when the scooter reaches a speed of 50-60 mph, it suddenly drops to zero. This is a highly dangerous problem as it completely disables the throttle, making it impossible to accelerate the vehicle. Such a malfunction poses a significant risk to the rider’s safety.
Furthermore, I have been informed by the service center that there are 80 vehicles awaiting repairs, but there is only a staff of five technicians. This severely hampers the speed at which repairs can be carried out, leading to prolonged waiting periods for customers. In fact, one technician even asked me to keep the vehicle at the center for five days.
Electric Vehicles in India
As an owner of the Ola S1 AIR, I must admit that the overall customer experience with Ola electric scooters has been disappointing. It seems that the company is primarily focused on sales, neglecting the crucial area of after-sales service. This ground reality should be taken into consideration by those intending to purchase Ola electric scooters, as well as by current users.
If you are a user of Ola electric scooters, I urge you to watch this video till the end and share your own issues in the comments section. It is important to highlight and address these issues in order to encourage improvement in the quality and reliability of electric vehicles in India.
Booking and Delivery Issues
I booked the OLA S1 AIR electric scooter on August 6th and paid a down payment of 1000 rupees. The company informed me that if I paid the full amount by August 15th, I would be eligible for certain offers. So, on the specified date, I paid the remaining amount and received the scooter after a wait of 25 days. The ex-showroom price was 1,10,000 rupees, and the on-road price came to 1,19,000 rupees.
Miscommunication and Customer Support Problems
Unfortunately, my experience with OLA Electric Scooters turned out to be quite disappointing. Firstly, when I tried to contact the customer support center for information regarding the delivery, I faced a lot of difficulties. My calls and messages were not answered, and I felt frustrated and helpless.
Complaint Registration and Resolution
In order to highlight my issue and expedite the delivery process, I decided to register a complaint on the NCH (National Consumer Helpline) app. This was my last resort to get some attention to my problem. Thankfully, after registering the complaint, I was contacted by the relevant authorities, and my bike was finally delivered.
Issues with the Electric Scooter
However, even after receiving the vehicle, my troubles did not end. I encountered several issues with the scooter itself. There were problems with the bike’s performance and functionality. It was not running smoothly, and I could sense something was off. This was highly disappointing, considering the amount of money I had invested in the scooter.
Scratches and Panel Gaps
Upon receiving the delivery of the OLA S1 AIR electric scooter, the customer noticed scratches on the vehicle. The scratches were visible from the very first day of delivery. Despite raising the issue with the delivery personnel, they informed the customer that the scooter would have scratches as part of its normal condition. With this assurance, the customer decided to proceed with accepting the delivery.
Brake Issues
After taking possession of the scooter, the customer discovered more issues. In addition to the scratches, there were panel gaps beside the headlight. These panel gaps not only affected the overall appearance of the scooter but also raised concerns about its build quality.
When applying the brakes, the customer noticed a strange and unusual sound coming from the vehicle. Upon reporting this to OLA, they were informed that this noise was normal for a scooter with drum brakes. OLA representatives assured the customer that the sound would diminish after a few months of usage. Although perplexed by this explanation, the customer decided to trust the company’s expertise and continued using the scooter.
Faulty Rubber Grip
As time went on, the issue with the brake sound subsided. However, a new problem arose. The rubber grip on one of the components had come loose and was no longer sticking properly. The customer attempted to fix it but found that there was no adhesive or glue provided with the scooter. The rubber grip continued to come off, causing inconvenience while operating the vehicle.
It is disheartening to experience such issues with a brand new electric scooter. Customers expect their purchases to be delivered in pristine condition without any mechanical or aesthetic faults. These problems not only dampen the ownership experience but also raise concerns about the overall quality and reliability of OLA electric scooters in India.
As the electric vehicle market continues to grow in India, it is crucial for manufacturers like OLA to address these issues promptly. Providing customers with a seamless and satisfactory ownership experience is paramount to the success of any brand in the long run. OLA must acknowledge and rectify these concerns to ensure that customers’ faith in their electric scooters is not shaken.
Bluetooth Connectivity Issue
One of the major issues faced by customers with the OLA S1 AIR electric scooter is the Bluetooth connectivity problem. When users try to connect their mobile devices to the scooter, they are unable to lock or unlock the vehicle through the mobile app. This problem persists whether the user has an iOS or Android device. Even when connected, there are instances where the scooter fails to play music from the mobile device. This connectivity issue raises concerns about the reliability of the scooter’s features, regardless of the operating system used.
Inconsistent Touch Response
Another issue reported by customers is the inconsistent touch response on the scooter’s display screen. While the overall response is deemed satisfactory, there are instances where the touch feature fails to function properly. To overcome this problem, users have to reset the vehicle, which is not an ideal solution. The inconsistency in touch response raises questions about the durability and longevity of the scooter’s touchscreen feature.
Lack of Quality in Fit and Finish
Customers have expressed disappointment over the fit and finish of the OLA S1 AIR electric scooter. The overall quality does not meet the expected standards, leaving users dissatisfied with their purchase. This lack of attention to detail in the manufacturing process reflects poorly on the brand and raises concerns about the scooter’s longevity.
Panel Gaps and Vibrations
The Ola S1 Air electric scooter seems to have some issues, particularly with panel gaps. Riders have reported gaps in the front of the scooter, which raises concerns about the scooter’s overall build quality. Additionally, there have been complaints about vibrations while riding the scooter at speeds of 50-60 km/h. Although the vibrations are not too severe, they are noticeable and can be a cause for worry.
Acceleration Problem
One of the major problems faced by customers is an issue with acceleration. When riders try to accelerate the vehicle, they sometimes experience a sudden drop in speed, even down to zero. This can be extremely dangerous, especially when there are larger vehicles approaching from behind. The throttle becomes unresponsive, making it impossible to accelerate the scooter. This issue poses a serious risk to the rider’s safety and needs to be addressed urgently.
Unexpected Speed Display
Another issue that has been reported is an anomaly in the scooter’s speed display. When riding at lower speeds, such as 10 km/h, the display shows fluctuating numbers like 0, 30, or 20. This inconsistency in displaying the speed can be confusing and misleading for riders. Moreover, when the speed decreases to 10 km/h, the scooter starts moving forward automatically, even without any throttle input. This erratic behavior adds to the list of concerns faced by users.
Frequent Occurrence of Issues
Customers have reported that these issues are not rare occurrences, but rather happen quite frequently. These problems are more likely to arise when riding for longer distances, specifically when continuously riding at speeds of 50-60 km/h for a distance of about 7-8 km. It is worth noting that these problems seem less prevalent when riding shorter distances of up to 5 km.
Inadequate Service Center Support
When customers have approached the service centers to address these issues, they have been met with limited help. Service center staff claim to have never encountered such problems before, leaving customers without a definitive solution. This lack of support from the service centers adds to the frustration and dissatisfaction faced by Ola S1 Air electric scooter owners.
The Ola S1 Air electric scooter, although promising in its concept, has disappointed many customers with its various issues. The presence of panel gaps, vibrations at higher speeds, acceleration problems, erroneous speed display, and a lack of satisfactory support from the service centers have all contributed to a subpar customer experience. Ola Electric, the company behind the scooter, must address these concerns promptly to ensure customer satisfaction and maintain trust in their electric vehicles in India.
Issues with OLA S1 AIR Electric Scooter
Travelling long distances on the OLA S1 AIR electric scooter has proven to be a frustrating experience for many riders. The scooter’s performance drops suddenly to zero when travelling at speeds of 50 to 60 km/h on highways. The issue is not present in city areas where the speed is reduced, but it becomes a significant problem on open roads.
The scooter’s display also adds to the confusion, as it fluctuates between various speeds such as 40, 30, and 20 when the scooter is actually moving at a constant speed. This inconsistency leads to a lack of confidence in the scooter’s reliability and accuracy.
Difficulties in Resolving the Issue
Customers experiencing these problems have reached out to OLA’s service centers for assistance, but their efforts have been met with disappointment. Local service centers are unable to resolve the issue, directing customers to a service center located further away. For example, one customer had to travel 33 to 34 km to a service center in Nagul. This kind of inconvenience adds to the frustration of the customers, who expected a more efficient and accessible customer service experience.
Upon arrival at the service center, customers are faced with a lack of responsiveness and understanding. With a large number of vehicles to attend to and only five technicians available, the wait time for solutions becomes significantly longer. In some cases, customers have been asked to leave their vehicles at the service center for up to five days, causing further inconvenience and disruption to their daily routines.
The Need for Improvement
The issues faced by customers with the OLA S1 AIR electric scooter highlight the critical need for improved customer service and technical support. With the rising popularity of electric vehicles in India, it is essential for companies like OLA to ensure that their customers have a seamless and satisfactory experience.
Increasing the number of technicians at the service centers, enhancing communication channels, and streamlining the process of issue resolution can go a long way in addressing these concerns. Customers should be able to rely on prompt and efficient assistance when facing technical difficulties with their electric scooters.
Ultimately, OLA and other electric vehicle manufacturers in India must prioritize customer satisfaction and work towards delivering a consistently reliable and high-performing product. Only then can they gain the trust and loyalty of customers in the emerging market of electric vehicles.
Throttle Issue
When I met the manager – and I have explained the problem – he said it may be some throttle issue. So after the second day, they called me and informed me that the throttle was a little loose, so they tightened it and claimed that the issue had been resolved. However, my excitement was short-lived.
Recurring Problem
Upon riding the scooter home after traveling approximately 25-26 km, I faced the same issue again. Frustrated, I immediately contacted them to report the problem. I emphasized that this issue had already occurred 10 days ago, but despite multiple attempts to reach out to the manager, he had not been responsive until today. Finally, he suggested that I visit the nearest service center, assuring me that updating the software would resolve the issue.
Software Update
Taking his advice, I made my way to the service station, hopeful that the software update would indeed fix the problem. I anxiously waited for them to complete the update, wondering if this would finally bring me the desired resolution. Now, I have to patiently await the outcome.
Poor Service Response
Within a span of 25 days, the Ola S1 Air electric scooter has presented numerous challenges for its owner. The most disheartening aspect, however, has been the poor service response experienced right after the delivery of the vehicle. On the second day itself, the seat issue emerged – it refused to close, persistently displaying that it was open.
It is evident that such recurring problems and the lack of prompt service have immensely frustrated the owner and impacted their overall experience. The expectation of a smooth and hassle-free ride on an electric scooter has been tarnished due to these consistent issues.
Issues with OLA Electric Scooters
One of the major issues I encountered with the OLA S1 AIR scooter was a hardware problem. I had to visit the service center to get it resolved. It is concerning that the quality of the scooters seems to have deteriorated, causing more frequent issues.
Poor Customer Support
What aggravates the situation further is the lack of proper customer support from OLA. It is impossible to directly contact the service center or customer care. Whenever I tried to contact them, an IVR system would inform me that they are busy and cannot assist me. This is highly inconvenient and leaves the customers feeling helpless.
No Response on the App
To address any concerns or complaints, we are instructed to use the OLA app. However, even after raising a complaint, there is no response from the customer support team. It seems that the only way to get a resolution is by physically visiting the service center. This not only causes inconvenience but also wastes a significant amount of time.
Limited Slots for Service Center Visits
When visiting the service center, we are asked to book a slot. However, it is disheartening to see that there are no available slots nearby. In some cases, customers have to wait for up to a week to get a slot. This long waiting period adds to the frustration and inconvenience faced by the customers.
No Help on Social Media
In an attempt to seek assistance, I tried to reach out to OLA on Twitter. However, upon searching for OLA S1 and tagging them in my tweet, I discovered a multitude of complaints from other users. Seeing that many people were suffering even more than me, I felt it would be futile to tweet about my issue. Instead, I resorted to contacting the customer service center.
In conclusion, the whole experience with the OLA S1 AIR scooter has been a nightmare due to the poor quality of the scooters, ineffective customer support, and limited availability of service center slots. OLA needs to address these issues promptly to ensure a better customer experience and maintain their reputation in the electric vehicle industry in India.
Ola S1 Air: A Series of Customer Nightmares
When it comes to electric vehicles, Ola is a name that immediately springs to mind. Their latest offering, the Ola S1 Air, has been generating quite a buzz in the Indian market. However, behind the shiny facade and impressive marketing campaigns, lies a trail of dissatisfied customers and unresolved issues.
Customer Woes: An Everyday Tale
One customer, who wishes to remain anonymous, has shared his harrowing experience with the Ola S1 Air. In just 25 days of delivery, he has encountered a myriad of problems. From minor glitches to major malfunctions, this scooter has been nothing short of a headache for him.
Praying for a Resolution
With a sense of desperation, this frustrated customer prays to the gods that his issues will be resolved. His faith is gradually fading as each day passes without a satisfactory solution. He contemplates visiting the service center, hoping that they will finally offer a resolution to his numerous problems.
Raising Awareness
Realizing that he is not alone in his struggles, this customer urges others to share their issues in the comments section. By doing so, potential buyers can be made aware of the flaws plaguing the Ola S1 Air. Armed with this knowledge, they can make an informed decision before investing in this electric scooter.
Service Over Sales
A clear message resonates from this disgruntled customer – Ola needs to shift their focus from sales to service. While it’s important to attract customers with flashy advertisements and enticing features, it is equally important to provide efficient after-sales support. Customers need assurance that their concerns will be heard and addressed promptly.
Conclusion
In conclusion, I had a terrible experience with OLA Electric Scooters, both in terms of the booking and delivery process, as well as the quality of the product itself. The lack of customer support and the numerous issues I faced have left me extremely dissatisfied. It is crucial for companies to prioritize customer satisfaction and ensure a smooth and efficient experience for their customers.
The OLA S1 AIR electric scooter disappoints customers with its connectivity issues, inconsistent touch response, and subpar fit and finish. These issues hinder the overall user experience and cast doubts on the reliability and durability of OLA’s electric scooters. As the electric vehicle industry grows in India, it is crucial for manufacturers to address customer concerns and ensure that their products meet the desired quality and performance expectations.
The Ola S1 Air may seem like a dream come true for those looking to join the electric vehicle revolution in India. However, the reality is far from perfect. With unresolved issues and dissatisfied customers, Ola must take immediate steps to rectify the situation.
As for potential buyers, it is crucial to approach this investment with caution. Do thorough research, read reviews, and weigh the pros and cons before making a decision. Electric vehicles have the potential to transform the way we commute, but only if they are reliable and up to the task.
